DEDICATED SUPPORT

Support Center

Need help? Admin Mary G and the Genuine Sugar Mummies support team are here to assist you. Submit a support request below, or reach out directly through our official channels. We respond to every message personally.

Telegram Support: Online

Average Response: Under 30 Minutes

How Can We Help You?

Select the category that best describes your issue to get faster support.

Payment Issues

Payment not received, wrong amount sent, transaction code not working, refund requests

Priority: 15 min response

Connection Issues

Match not responding, unhappy with connection, need a different match, facilitation delay

Response: 30 min

Verification Help

Payment verification pending, transaction code rejected, receipt confirmation needed

Priority: 15 min response

Report Abuse or Scam

Report a scammer, impersonator, harassment, blackmail, or privacy violation

Urgent: Immediate

Featured Posting Help

Profile card updates, removal requests, upgrade to dual platform listing, ad changes

Response: 1 hour

General Question

Package inquiries, how things work, pricing questions, suggestions, feedback

Response: 1 hour

Submit a Support Request

Fill in the details below and your request will be sent directly to Admin Mary G on Telegram for fast processing.

Your Name

Your Phone Number

Support Category

Transaction Code (if applicable)

Describe Your Issue

Support Request Sent!

Your request has been submitted to Admin Mary G. She will review it and respond as quickly as possible. Keep your Telegram open for her reply.

GS-SUP-A7B3K

Open Chat With Mary G

Expected Response Times

We prioritize urgent issues and respond to every request personally.

Urgent (Scam or Abuse Reports)

Reports involving scammers, impersonators, blackmail, or threats are handled immediately

Immediate Response

High Priority (Payment and Verification)

Payment issues, missing transactions, and verification problems are top priority

Within 15 Minutes

Standard (Connection Issues)

Match disputes, connection delays, or facilitation follow ups

Within 30 Minutes

General (Questions and Feedback)

Package inquiries, pricing questions, suggestions, and general feedback

Within 1 Hour

What to Include in Your Request

Including these details helps Mary G resolve your issue faster.

Your name or nickname so Mary G knows who she is speaking with

Your phone number so she can match it to your payment records

Transaction code if your issue is related to a payment or verification

Screenshots of any error messages, suspicious accounts, or relevant conversations

Clear description of the problem with as much detail as possible

Support Hours

Admin Mary G is available during these hours. Messages outside these times will be answered first thing next session.

Weekdays

Monday to Friday

7:00 AM to 10:00 PM (EAT)

Weekends

Saturday and Sunday

9:00 AM to 8:00 PM (EAT)

Holidays

Public Holidays

Limited Availability

Direct Support Channels

Prefer to reach out directly? Use any of these official channels.

@GSADMINMARYGAGENCY

RECOMMENDED

SMS

+254738871048

AVAILABLE

+254738871048

LIMITED

Phone Call

Paid clients only

RESTRICTED

Before contacting support, check our Help Center and FAQ pages. Many common questions and issues are already answered there with step by step guides.

Support